90-Day Results Guarantee

The 90-Day Results Guarantee is our promise to anyone who gives the SkinFuse® Infusion System a fair chance and still does not see a difference. Please read the conditions carefully, because we do check them.

What it covers

The 90-Day Results Guarantee applies to the SkinFuse® Infusion System only. It does not apply to our other products. The period runs for 90 days from the day your order is delivered.

It exists for one situation: you followed the full treatment plan and you are still not happy with your result. If you simply changed your mind or the box is still sealed, you do not need this guarantee. Use our normal return instead, described in the Refund Policy.

The conditions

To claim the guarantee you must meet all of the conditions below.

1. At least 6 treatments, carried out according to the treatment plan included with your order, which is one treatment every two weeks.
2. A treatment log in which you noted the date of every treatment you did.
3. A start photo and an end photo. One taken before your first treatment and one after your last treatment, both in natural daylight and without makeup.
4. Photos of the used packaging, as proof of use.
5. At least one conversation with our customer service before you file the claim, in which we went through your routine and your results together. Email info@adelira.com and we will answer within 24 hours on business days.

All of the evidence above, being the treatment log, the before and after photos and the photos of the used packaging, must be sent with your claim. Claims that do not meet all of these conditions are not processed.

Why we ask for this

Collagen is slow. Most women see the first visible change somewhere between week 6 and week 12, and the ones who stop after four weeks stop right before it starts to show. The log and the photos are there so we can see what actually happened, and so we can help you before you give up. In a lot of cases that conversation solves the problem without a refund.

How to claim

1. Email info@adelira.com with your order number. This is also the conversation required under condition 5, so do this before your 90 days are up.
2. Attach your treatment log, your start and end photo, and the photos of the used packaging.
3. We review your claim and respond within 5 business days.
4. If your claim is approved, we refund the purchase price you paid for the SkinFuse® Infusion System to your original payment method within 10 business days.

You normally do not have to send the product back. If we do ask for it, we will tell you where to send it and we will cover that shipping.

Good to know

• Import duties and taxes you paid to the carrier are collected by U.S. Customs, not by us, so we cannot refund those.
• Free gifts that came with your order do not have to be returned.
• The guarantee can be used once per customer and once per household.
• The guarantee does not affect your rights under applicable consumer law.

Contact

Adelira is a brand of Northline Commerce Group B.V.
Gerard Philipslaan 155, 5616 TT Eindhoven, Netherlands
Chamber of Commerce (KVK) 42149572
VAT NL869933632B01
Email info@adelira.com